Foundations in Voice Therapy

In the following contract FVT represents the rights and interests of Lydia Hart and Tor Spence. ‘You’ and ‘participant’ represent the rights and interests of the course attendee. Contract formation 1.a When you book online or through an email or a telephone conversation, your booking constitutes a request to Foundations in Voice Therapy (FVT) to reserve a place for you on a specified course with a specified commencement date. 1.b The contract between us will form at point of purchase agreement. 1.c When booking online via www.foundationsinvoicetherapy.thinkific.com, your place is confirmed and the contract formed at point of payment, on which you will receive a confirmation email from our Thinkific platform. 1.d When booking via invoice, the participant’s place is confirmed and the contract is formed at the point the invoice and email confirmation is sent out. This represents an agreement between FVT to secure and honour the participant’s place on the purchased course, and the participant to ensure the full course fee is paid. Failure to pay the invoice represents breach of contract and the participant’s course place is void. 1.e Where a third party is due to pay the invoice, the course participant accepts responsibility to ensure this is paid and is liable to cover the full course fee in the event the third party fails to. Cancellation and refund policy 2.a Consumers in the European Union are entitled to a statutory cooling-off period of seven business days, within the meaning of the Consumer Protection (Distance Selling) Regulations 2000. The Consumer may cancel the booking at any time up to the end of the seventh working day (Monday to Friday) from the date on which the Customer receives the Confirmation Email. 2.b FVT will make a full refund of any course fees already paid (minus any processing fees), provided notice is sent by email to [email protected] within that seven-day period. 2.c Course fees are fully refundable (minus any processing fees) up to one calendar month before the course start date. 2.d Cancellations of bookings made between one calendar month and two full weeks before the course start date incur a fee of 50% of the course fee paid. Alternatively, a credit note can be issued for use on a later course. This can be transferred to a different participant for the booked course, or a later course, which must be agreed in writing by all parties. 2.e Cancellations of bookings made within two full weeks of the course start date are non-refundable. At FVTs discretion a credit note may be issued for use on a later course. This can be transferred to a different participant for the booked course, or a later course. 2.f FVT will use all reasonable efforts to provide the course on the agreed date. If for any reason we need to change this due to circumstances beyond reasonable control such as, but not limited to, unavailability of course tutors due to illness, inclement weather, strikes and transport difficulties, then FVT shall endeavour to rearrange the course. Course fees paid will be automatically retained and transferred in this event. The Customer retains the right to cancel the booking and be refunded the fees in full in the event of such circumstances and no further liability shall attach to FVT in respect of such cancellation. 2.g FVT do not incur any liability for loss incurred on the part of the participant in the event of 2.f, including, but not limited to, travel expenses, flight costs and hotel costs incurred through booking a course. Non-attendance Course fees are not refundable where a participant fails to attend but a credit note may be issued at the discretion of FVT. Intellectual property All course materials are intellectual property of FVT for the personal use of participants and are not to be shared or reproduced in any way.